Mercer coached 1,154 HR professionals on AI with Section

Industry

Consulting

Challenge

Mercer needed specialized, scalable AI training for HR professionals in multiple languages, and faced a "build or buy" decision on how to deliver it to clients.

Results

Mercer has certified over 1,154 HR professionals in AI across 357 organizations. The AI Essentials for HR course achieves a 93% completion rate and helps position Mercer as a strategic transformation partner.

Key Services

AI enablement, AI workshops

www.mercer.com

1,154

HR professionals trained in AI

357

client organizations served

93%

coaching completion rate

"Our collaboration combines Mercer's expertise in HR with Section's expertise in AI upskilling to deliver an exceptional experience."

Adriana O'Kain

AI Strategy, Innovation, and Solutions Leader @ Mercer

2018-11-22-151639358-Mercer-debuts-HRTech-Incubator-in-partnership-with-WeWork-Labs

About Mercer

Mercer is a global consulting leader in the HR space, serving enterprise clients worldwide. Mercer recognized the transformative potential of AI for HR professionals and the need to accelerate their understanding and use of it. Mercer partners with Section to deliver specialized AI training to HR professionals around the world.

The Challenge

Delivering specialized AI training at global scale. Under the leadership of Adriana O'Kain, AI Strategy Leader, Mercer faced a critical "build or buy" decision regarding AI training for its clients. The challenge was multifaceted:

Deliver specialized AI training relevant to HR professionals
Create a scalable education offering for global deployment
Support multiple languages to serve diverse markets

"Our expertise and bread and butter is in HR and workforce transformation rather than AI education, we needed a solution that allowed us to meet the needs of our clients in an agile way while maintaining Mercer's high bar for quality."

Adriana O'Kain, AI Strategy, Innovation, and Solutions Leader, Mercer

The Solution

While evaluating options, Adriana was immediately impressed by the quality of Section's AI training content. "Section's AI training was the high quality I wanted to offer our client base," she says.

Mercer and Section worked together to customize Section's AI training for HR professionals, resulting in the AI Essentials for HR course:

Co-branded: Courses and platform carry both Mercer and Section branding
Multilingual: Delivered in English, Japanese, Mandarin, and Spanish to accommodate Mercer's global audience
Updated every run: New HR professionals always get the most up-to-date AI training

The Results

Mercer has certified over 1,154 HR professionals in AI across 357 client organizations, and AI Essentials for HR achieves a 93% completion rate. The program helps position Mercer as a strategic transformation partner to its client base.

Building on this success, Mercer and Section are expanding their collaboration to continue developing content specific to HR, position Mercer as a comprehensive AI transformation partner, and support "land and expand" opportunities within enterprise clients.